GOT QUESTIONS? WE’VE GOT ANSWERS!

Highlighted below are our frequently asked questions and answers. Feel free to contact us if you've got any other question apart from the ones listed below.
  • Why should you choose Acken Web to develop your website?

    Choosing us means you will be choosing a company that cares – a company that values loyalty and trust and has a caring attitude about her clients and business dealings. We have developed several web sites over the years, and those web sites have set out what they were designed to do. Creating websites is a great challenge for us, and we love that challenge. We always aim to do our best to get your website up and running as quickly as possible, and we pride ourselves on our accomplishments. When you view our testimonial section, you can see why it makes sense to trust us with your web site project.

  • How long will it take to develop my website?

    Generally,  we deliver basic web projects within 10 working days. However, the length of time it takes to create a fully functional website is based on several factors.

    Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require.

    Also, delays can occur if any milestone that requires your action, such as approving design mock-ups, providing content,  or web design changes is not acknowledged on time.

    The development phase requires an additional 1 – 6 weeks, depending on the number of pages, and the functionalities required. Of course, these are general guidelines, and we will make every effort to meet the time frame you have in mind.

  • Can I see my website while it's in progress?

    Absolutely! In fact, we encourage it. We build your website on our development server, and provide you access so that you can log in and monitor the progress of your site. During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind. Once your site is ready and you have provided your approval, we release it live on your server and submit your URL to the major search engines.

  • How many changes can I make to my website without additional cost?

    We give as much latitude as we possibly can. After you’ve identified the general format and color schemes of your preferred design, we’ll complete up to 2 rounds of major revisions at no charge. All minor revisions are provided at no charge.

  • Are any other services included in your web design and development costs?

    Yes. Our web design and development service includes configuration of your email accounts, detailed monthly traffic reports and basic search engine optimization services. Basic SEO includes submission of your site to the major search engines, and the setup of your primary metatag information (Page Title, Description and Keywords). Additionally, your site is built from the ground up with search engine friendly technologies and methods. We also offer a free update and support period after the completion of your website. The duration depends on the scale of your website project.

  • Do you work for clients outside Abuja/Nigeria?

    Yes, we do and very often! Distance is no challenge in today’s virtual world.

    Acken Web team uses the latest technologies to bring the whole process of web development straight to your monitor enabling to review your project in development.

    We provide virtual support online by email, phone, chat (Skype, Whatsapp).

    We follow the same business practice that we use for all our clients:

    • Enquiry
    • Our proposal
    • Your approval
    • 60% down payment
    • The first cut (draft design/project)
    • Your feedback followed by your approval
    • Rework according to your specifications, development & testing
    • Your balance payment followed by the deployment

    We are as effective and responsive as your local team.

  • What technologies do you work with?

    We prefer to work with open-source technologies which are cost-effective, supported by various communities of developers worldwide, and have a bright future. We use the following technologies: PHP, MySQL, HTML, CSS, jQuery, Javascript, WordPress, Drupal, Joomla, Yii Framework, Codeigniter, Open Cart etc.

    We also work with proprietary technologies, and we can accommodate your technology preference based on your requirements.

    In case we feel that we cannot do the job for any reason we will inform you immediately.

  • What services do you offer?

    Here is a list of our main services:

    • Web Application Development
    • Web Design
    • Mobile Application Development
    • Web Hosting – Shared Linux/Windows, Reseller, VPS, Dedicated Servers
    • Search Engine Optimization
    • Social Media Marketing
    • Brand Identity Building/ Logo Design
    • Search Engine Optimization
    • Consultancy & Support
  • Do you optimize websites for search engines (SEO)?

    Yes we do and we are extremely good in it. All our packages include FREE basic search engine optimization (SEO).

    We also offer advanced SEO packages depending on your targeted keywords, your current web site code/structure, etc. Contact us know and we will be happy to explain in detail!

  • How does your web design process work?

    Our mission is to build the best and most cost effective website for your business. A professionally built website can promote your products and services, enhance your image, and generate sales. With that in mind, we will carefully research your business needs and plan a strategy to create the ideal web solution.

    Initial Consultation
    All our services begin with a free initial consultation to determine your requirements. Our experienced web/business analysts work closely with you to determine your exact needs and desires, and will complete a detailed design worksheet itemizing all your requirements. This helps us gather information about your company, services, audience, purpose, site goals, and more.

    The consultation step is very important because we are committed to providing you with solutions that will work for you, not for us!

    Proposal & Paperwork
    After you are confident we have addressed all your ideas, questions, and requirements, you can get specific recommendations for your project. There are many different ways to meet your specific needs. We explain these options with the proposed pricing to deliver them. Once you agree, you receive a formal proposal that contains all of the work you require, prices and payment schedule, and contract.

    Payments
    We require 60% Deposit to start your work. After “you agree”, “we agree” and paperwork is signed and mailed to us, we start the actual design process. If you do not understand the smallest of points at this step PLEASE ASK FOR CLARIFICATION! Miscommunication and false expectations do NOT move the design process forward in a productive manner. At ANY time please Contact Us about any concerns, questions or comments you have about your project.

    Collecting Your Content
    You will provide us with the text and any other content for your website and any specific pictures you would like. We can provide you with access to thousands of royalty free stock photos. We also offer optional professional copywriting services.

    Design Development
    We ask you to provide examples of websites you really like, colors you like, and your competitors’ websites. If you want, you can also have a look at our past work and let us know any website elements you liked and we can incorporate the same for your website. We can also provide you with access to our professional high quality Semi Finished Designs and you can choose the one you like. Once you provide that information to us, usually within 3 working days, you get a creative mockup of what your website will look like when it’s completed. At this stage, you and the designer work closely to develop a look that will be both visually pleasing and user-friendly.

    Design Selection & Finalization 
    After the initial Mockup is designed, you will review it on our servers. We send you a web link to view the mockup and ask if you would like any changes. You request revisions as necessary and then you provide final approval.

    Web Development
    After receiving your final approval on the mockup, we will then begin building the website and web pages, incorporating the design and all of the content that you provide.

    Pre-launch Evaluation
    After the site is built, you will be able to view all pages to make sure everything is exactly how you want it. You will submit any desired changes to the copy and then give final approval before the site goes live.

    Launching Your Website 
    After final approval and payment has been received, your website will be published on your domain, and it will be live for all the world to see!

    We can register your domain name and host your website too – so you don’t have to worry about technical aspects of your website and we become your one stop shop for your web presence.

    Ongoing Support 
    After your website is launched, we will work with you for at least one month depending on the scale of your project, to establish a regular review and maintenance schedule of your web site to accommodate your requests, user feedback, system upgrades and any new emerging web technologies.

  • Will you custom design our website for this price?

    Absolutely, we do awesome custom web design.

  • Can you host our website and register our domain name?

    Yes, we would love to. We charge a low N1,000 monthly fee for web hosting. Domain Names are N3,000/Year. We provide you with custom email accounts and a fantastic control panel to check your web visitor stats, manage your files etc

  • Can I use my existing website address if I host with you?

    Yes, we can easily help you retain your old domain name on our servers or register a new one for you.

  • After you have designed our website, can we manage it ourselves easily?

    Absolutely! You’ll have several options for managing your site after it’s completed.  When we’re done constructing your new website, you will own it and have full access to it.  You will be able to make any changes to the site if you have any web editing knowledge.

    You can also opt for an editable website package.  This way, you can easily log in to  make changes to any non-Flash content in your site, any time you want.  Just make sure you let us know you would like this option before you sign up.

    Thirdly, we offer a Webmaster service, if you’d like us to manage your new site for you. You can subscribe to any of our Web Master service packages. Contact us for more details.

  • Can you create a logo to go with our web site?

    Sure we can. In fact, we make excellent logos for N50,000. We can also design brochures, business cards and all your stationary to go with your website.

  • Can you help us get listed in Search Engines?

    We have a Web Marketing Service (Search Engine Optimization) to help you list in Major Search Engines. For more details, please contact us.

    You can Check an example: Showbox app site (url: http://showboxappdownload.org/)